Last Updated: 14 October 2026
About KPS CART
KPS CART is an India-based online store offering downloadable digital products, including ebooks, educational guides, and PDF resources.
Website: https://www.kpscart.com
Customer Support: support.kpscart@gmail.com
1. Digital Products
All products currently sold through KPS CART are digital products delivered electronically.
We do not ship physical items. Customers receive access to their purchased digital products after successful payment, subject to payment verification and any applicable security checks.
2. Refund Policy
Because digital products can generally be accessed or downloaded immediately after purchase, we do not ordinarily offer refunds for change of mind, accidental purchases, or dissatisfaction based solely on personal preference once digital access has been provided.
However, customers may be eligible for a refund or another appropriate remedy in circumstances including:
- Payment was successfully deducted, but the purchased digital product was not provided and we cannot resolve the delivery issue.
- A duplicate payment was made for the same purchase.
- The supplied file is defective, corrupted, or cannot be opened, and we are unable to provide a working replacement.
- The digital product is materially different from its description at the time of purchase.
- A refund or other remedy is required under applicable consumer protection law.
Each request will be reviewed based on the circumstances and applicable law.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
3. Download and Access Issues
If you experience difficulty downloading or opening a purchased product, please contact us at support.kpscart@gmail.com.
Include your order number, purchase email address, and a brief description of the problem.
We will make reasonable efforts to investigate and resolve the issue, which may include restoring eligible download access or providing a replacement file.
4. Download Limits and Expiry
Digital products may have limits on the number of permitted downloads and the period during which download links remain active.
Any applicable limits will be stated in the product information or purchase communications.
Expiry of an accurately disclosed download period, or exhaustion of an accurately disclosed download limit, does not automatically entitle a customer to a refund.
Customers are encouraged to download and securely save their purchased files within the permitted period.
5. Order Cancellation
Customers may request cancellation before a digital product has been delivered or access has been provided.
Where cancellation is possible, we will review the request and confirm the outcome.
Because digital delivery may occur automatically after successful payment, cancellation may no longer be possible once access has been provided, except where applicable law requires otherwise.
6. How to Request a Refund
To request a refund or report a purchase-related issue, email:
Please provide:
- Your order number.
- The email address used at checkout.
- The name of the purchased product.
- The reason for the request.
- Relevant screenshots or transaction details, if available.
Please do not email your UPI PIN, card PIN, card security code, or other sensitive payment credentials.
7. Refund Review and Processing
We will acknowledge and review refund requests within a reasonable period.
If a refund is approved, it will ordinarily be initiated through the original payment method using our payment service provider, Razorpay, where supported.
The time required for the refunded amount to appear in the customer’s account may depend on the payment method, bank, and payment service provider.
We will communicate the outcome of the request and any applicable processing information.
8. Returns and Exchanges
Because KPS CART currently sells downloadable digital products, physical returns and shipping-based exchanges do not apply.
Where a purchased digital file is defective or incorrect, we may provide a corrected or replacement file, restore access, or offer another appropriate remedy.
9. Sale and Discounted Products
The same refund assessment principles apply to products purchased at regular prices and promotional or discounted prices.
A discounted price does not remove any rights available to customers under applicable law.
10. Contact Us
Refund Requests and Customer Support
For refund requests, duplicate payments, defective digital files, failed downloads, or other order-related problems, please contact:
Business Name: KPS CART
Operated By: UTTAM KUMAR CHAUHAN
Email: support.kpscart@gmail.com
Customer Care Number: 9241027374
Business & Correspondence Address:
KPS CART
AT-DHARAMBARI MOD
BAIKUNTHPUR
DISTRICT – GOPALGANJ
BIHAR – 841416
INDIA
When requesting assistance, please include your order number, purchase email address, payment reference (if available), and a brief description of the problem.
Customer Grievance Officer: UTTAM KUMAR CHAUHAN
Grievance Email: support.kpscart@gmail.com
We aim to acknowledge customer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable requirements.
Nothing in this policy limits any refund, replacement, or other remedy available to customers under applicable consumer protection laws.